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Privacy Policy and Statement

Thank you for visiting OKCoin.com (“OKCoin”). Your use of the Site is being provided by one of the following parties (individually as a “Party” and collectively as the “Parties”):
OKCoin USA Inc. if you are a resident in a US State and permitted to deposit or withdrawal Fiat and Digital Assets to commence digital asset trading, OKCoin USA Digital Assets Inc. if you are a resident in a US State and permitted to deposit or withdrawal only Digital Assets to commence digital asset trading, OKCoin Europe LTD if you are a resident or national of a country in the European Union, or OKB Technology Company Limited if you are not a resident of any of the above countries.
By visiting, accessing, or using OKCoin.com and associated application program interfaces or mobile applications (“Site”), you consent to the policies and practices of this Privacy Policy and Statement (the “Privacy Policy”), so please read them carefully.
This Privacy Policy explains how OKCoin uses your Personal Data (defined below) as we provide you with access and utility through our digital asset trading platform via software, API (application program interface), technologies, products and/or functionalities (“Service”).
In the course of providing you our Service, to abide by the laws in the jurisdictions that we operate, and to improve our services, we need to collect and maintain personal information about you. As a rule, we never disclose any personal information about our customers to any non-affiliated third parties, except as described below.
We may update this Privacy Policy at any time by posting the amended version on this site including the effective date of the amended version. We will communicate any material changes to this Privacy Policy via email.
Digital Asset
As used herein, “Digital Asset” means a digital asset (also called a “convertible virtual currency,” “cryptocurrency,” “virtual currency,” “digital currency,” or “digital commodity”), such as bitcoin or ether, which is based on the cryptographic protocol of a computer network that may be (i) centralized or decentralized, (ii) closed or open-source, and (iii) used as a medium of exchange and/or store of value.
Personal Data
As used herein, “Personal Data” means any information relating to an identified or identifiable natural person, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person.
OKCoin collects, processes, and stores Personal Data collected from you via your use of the Service or where you have given your consent. This Personal Data may include contact details, copies of identification documentation provided by you or derived from publicly accessible databases, your government identification number as well as information relating to your device or internet service (such as an IP address and a MAC number).
In addition, we may conduct business and collect Personal Data from individuals and entities located within the European Economic Area (“EEA”). We are required to protect Personal Data processed in the EEA in accordance with the General Data Protection Regulation (“GDPR”). To understand more about how we protect the data collected from individuals and entities located within the EEA, please see the details below.
We collect information you provide during the OKCoin onboarding process, which may be a completed, incomplete, or abandoned process. We collect, use, store, and transfer your Personal Data, which may include the following:
Individual customers:
Email address Mobile phone number Nationality Social Security Number (“SSN”), Passport number, or any government issued ID number Date of birth (“DOB”) Proof of identity (e.g. passport, driver’s license, or government-issued ID) Residential address Proof of residency Additional Personal Data or documentation at the discretion of our Compliance Team
Corporate customers:
Corporate legal name (including the legal name in local language) Incorporation/registration Information Full legal name of all beneficial owners, directors, and legal representatives Full legal name of all beneficial owners, directors, and legal representatives Address (principal place of business and/or other physical locations) Proof of legal existence Description of the business Percentage of ownership for Individual/corporate owners Contact information of owners, principals, and executive management (as applicable) Proof of identity (e.g., passport, driver’s license, or government-issued ID) for each individual beneficial owner that owns 10% or more of the institutional customer entity Personal Data for each entity’s beneficial owner that owns 10% or more of the institutional customer entity (see the “Individual Customer” section above for details on what Personal Data we collect for individuals) Source of wealth Amount of fiat to be injected Amount of bitcoin projected to be injected
As outlined above, we may collect Personal Data from customers located in the EEA. To facilitate the services we provide to customers located in the EEA, we request explicit consent for the transfer of Personal Data from the EEA to outside of the area. If you are an individual located in the EEA and you decline to consent to such transfer, you will no longer be able to use OKCoin and our services. You will have the ability to withdraw your digital assets and fiat currency; however, all other functionalities will be disabled.
OKCoin uses Personal Data to communicate with you and to administer, deliver, improve, and personalize the Service. OKCoin might also generate generic data out of any Personal Data we collect and use it for our own purposes. We may also use such data to communicate with you in relation to other products or services offered by OKCoin and/or its partners. We do not share your Personal Data with third parties (other than partners in connection with their services to OKCoin) except where you have given your consent and further detailed below:
(a) If we think that sharing it is necessary to enforce the Terms of Service; (b) To comply with government agencies, including regulators, law enforcement and/or justice departments; (c) To third parties who provide services to OKCoin (such as administration or technical services); (d) In connection with the sale or transfer of our business or any part thereof.
Additionally, we have implemented international standards to prevent money laundering, terrorist financing and circumventing trade and economic sanctions, which requires us to undertake due diligence on our customers. This may include the use of third-party data and service providers which we will cross-reference with your personal information.
The data that we collect from you may be transferred to, and stored at, a destination outside of Hong Kong. It may also be processed by staff operating outside of Hong Kong who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing, except customers located in the EEA, as detailed above. All information you provide to us is stored on our and/or third party cloud servers.
You have the right to obtain a copy of your Personal Data upon request and ascertain whether the information we hold about you is accurate and up-to-date. If any of your Personal Data is inaccurate, you may request to update your information. You may also request to delete your Personal Data, with exception that we may refuse your deletion request in certain circumstances, such as compliance with law or legal purposes. For data access, correction, or deletion requests, please contact [email protected] with the subject “DATA INQUIRY”.
In response to data access, correction, or deletion request, we will verify the requesting party’s identity to ensure that he or she is legally entitled to make such request. While we aim to respond to these requests free of charge, we reserve the right to charge you a reasonable fee should your request be repetitive or onerous.
We may communicate company news, promotions, and information relating to our products and services provided by OKCoin. We may share Personal Data with third parties to help us with our marketing and promotional projects, or sending marketing communications. By using OKCoin, you accept this Privacy Policy and you agree to receive such marketing communications.
Customers can opt out from these marketing communications at any moment. If you do not want to receive these communications, please send an email to [email protected]
For product related communications, such as policy/terms updates and operational notifications, you will not be able to opt out of receiving such information.
While you access OKCoin, we may use the industry practice of placing a small amount of data that will be saved by your browser (Cookies). This information can be placed on your computer or other devices used to visit OKCoin. This information help us recognize you as a customer, collect information about your use of OKCoin to better customize our services and better your experience. We may also use the information collected to ensure compliance with our Bank Secrecy Act (“BSA”) and Anti-Money Laundering (“AML”) program (“BSA/AML Program”), and to ensure your account security has not been compromised by detecting irregular or suspicious account activities.
Most browsers are setup to accept cookies automatically. Some Cookies expire when you finalize the session and other Cookies remain on your computer or other devices until deleted or expired. You have the option to decline the use of our Cookies, but this may affect the functionality of OKCoin services or your user experience.
We endeavor to protect OKCoin and you from unauthorized access, alteration, disclosure, or destruction of Personal Data we collect and store. We take various measures to ensure information security, including encryption of the OKCoin communications with SSL; required two-factor authentication for all sessions; periodic review of our Personal Data collection, storage, and processing practices; and restricted access to your Personal Data on a need-to-know bases for our employees and vendors who are subject to strict contractual confidentiality obligations.
If you have any questions about this Privacy Policy or the use of your Personal Data, please contact us by sending an email to the following address [email protected] with the subject “PRIVACY REQUEST”.
Any changes we may make to our Privacy Policy in the future will be posted on this page and, when appropriate, we will notify you by email.
This "Privacy Policy & Statement" may be posted in different languages. If there are any discrepancies, the English version shall prevail.
OKCoin uses cookies to improve its website. If you continue to browse our website, you agree with our use of cookies. For more details and how to manage cookies, please see our Privacy Policy
Dear users, According to the European Unions regulations, all OKCoin users have to agree to the following User Agreement to continue to user the website. Thank you.