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Terms of Service

Welcome! Thank you for visiting OKCoin.com (“OKCoin”), a digital asset trading website. By visiting, accessing, or using OKCoin.com and associated application program interface or mobile applications (“Site”),  you consent to the Terms of Service (the “Terms”), so please read them carefully. By clicking the "create account" button or by visiting the Site, we provide you with access and utility through our digital asset trading platform via software, API (application program interface), technologies, products and/or functionalities (“Service”).  The Service is provided by either OKCoin USA Inc. to our US customers/residents or OKB Technology Company Limited to our non-US customers/residents. As described in these Terms, you agree to be legally bound by these terms and all terms incorporated by reference. If you do not agree to be bound by these terms, you agree not to access or use the Service.
The Terms constitute the agreement and understanding regarding the use of any or all of the Services, and any manner of accessing them, between: you and one of the following service providers, depending on where you reside, or your nationality:
United States - OKCoin USA Inc., a Delaware registered company Non-United States - OKB Technology Company Limited, a Hong Kong registered company  
OKCoin reserves the right to change or modify the terms and conditions contained in these Terms, including but not limited to any policy or guideline of the platform, at any time and at its sole discretion. We will provide notice of these changes by posting the revised Terms and changing the "Last updated" date at the top of the Terms, or by emailing users at their provided email addresses, or by any other means as determined by OKCoin at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Site or at the instant that OKCoin transmits the information. These changes will apply at that instant to all then current and subsequent uses of OKCoin. You waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this platform acts as acceptance of such changes or modifications. If you do not agree to the Terms in effect when you access or use the platform, you must stop using OKCoin. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your access to, and use of, the Service. If you have any questions regarding the use of the Site, please contact [email protected]
These Terms and any terms expressly incorporated herein apply to your access to, and use of, any services provided by OKCoin. These Terms do not alter in any way the terms or conditions of any other agreement you may have with OKCoin for products, services or otherwise. If you are using the Service on behalf of any entity, you represent and warrant that (a) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization and (b) you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to be responsible to us if you violate these Terms.
1.【OUR SITE AND SERVICE】
We provide an online digital asset trading platform to spot trade and other derivatives of digital assets (or also known as “cryptographic tokens,” “digital tokens,” “cryptographic currency,” or “cryptocurrency”) and facilitate margin lending. Traders conduct trading on our platform with each other; OKCoin, as the platform provider, is not a buyer or seller in these trades. Traders must open an account and deposit digital assets or fiat currencies prior to commencement of trading. Traders may request withdrawal of their digital asset or fiat currencies, subject to the limitations as stated in the Terms.
Service applicable to users in US: we provide an online digital asset trading platform, supporting five spot-trading paris, including Bitcoin/USD, Ethereum/USD, Litecoin/USD, Ethereum Classic/USD, and Bitcoin Cash/USD.
While OKCoin has made every effort to ensure the accuracy of the information on our Site, the information and content on the Site is subject to change without notice and is provided for the sole purpose of assisting users to make independent decisions. OKCoin has taken reasonable measures to ensure the accuracy of the information on the Site; however, we do not guarantee the accuracy, suitability, reliability, completeness, performance and/or fitness for purpose of the content of any Service or products available through the Site, and will not accept liability for any loss or damage that may arise directly or indirectly from the content or your inability to access our site, for any delay in or failure of the transmission or the receipt of any instruction or notifications sent through our platform. OKCoin will not have any liability for the use or interpretation of such information.
Users shall prepare devices and bear costs as follows:
internet-connected device, including but not limited to computer or other internet-connected terminals; Internet-accessing costs, including but not limited to internet fees, rental charges for internet-connected equipments, cellular data fees, etc.
While using the Service, you accept the information services provided by OKCoin. You hereby authorize OKCoin to send  marketing communications to you via e-mail, SMS, mailing address, or other social channels. You can opt out such marketing communications at any moment, by contacting [email protected] For product related communications, such as policy/terms updates and operational announcements/notifications, you will not be able to opt out of receiving such information.
By using our Service, you  acknowledge and consent that the Service is provided by OKCoin according to its current technological capacity and other conditions. While OKCoin has made every effort to ensure continuity and security of the Service, we are unable to completely foresee and hedge legal, technological and other risks including but not limited to force majeure, virus, hacker attack, system instability, flaw in third-party services, act of government, etc. that may result in service interruption, data loss and other losses and risks.
When the system platform is unable to operate properly because of the following circumstances and the user is unable to use the Service or place order, OKCoin assumes no liability for damages, including but not limited to:
System downtime during maintenance as announced by the OKCoin platform; Out of order Telecom equipment  that cannot transmit data; Due to typhoon, earthquake, tsunami, flood, power failure, war, terrorist attacks and other force majeure factors, OKCoin platform system is thus unable to carry out business; Due to hacker attacks, computer virus intrusion or attack, the telecommunications sector technology adjustment or technical failure, website upgrade, bank issues, a temporary close due to government regulation, which may cause the network and services interruption or delay; Losses due to technical problems that cannot be predicted or solved by the existing technical forces of the industry; Damages to users or other third parties caused by third party faults or delays.
For abnormal transactions, market interruption and other abnormal conditions caused by system failure, network failure, DDos and other hacker attacks and other unexpected factors, OKCoin has the right to cancel the abnormal transaction results, and rollback all the transactions of a certain period of time.
Fees may be incurred for part of the Service provided by OKCoin to its users. You shall abide by relevant agreements while using such services. OKCoin may change the fee models and structures of such services as the case may be. OKCoin may also start charging fees on free services. We shall release an announcement or put up a notice on the respective page before the above mentioned changes, modifications are made and starting to charge. You shall stop using the service if you disagree on the above mentioned changes, modifications or paid content.
OKCoin shall not ask for any password from its users, nor shall we ask users to transmit any funds or digital assets to bank accounts  or transfer digital asset to addresses that are not listed on our trading platform. Please do not trust any discount or promotion related information. OKCoin shall not be responsible for any losses caused by transmitting funds or digital assets to bank accounts or digital asset addresses that are not listed on the trading platform.
Abnormal transaction handling: while using the Service, you agree and acknowledge the possibility of discontinuity and disruption of the Service due to connectivity problems of the digital asset networks or other force majeure. Users shall make sure to provide accurate information. OKCoin does not assume any responsibility of any losses caused by the above mentioned situations due to users providing incorrect information that results in the inability for OKCoin to reach out to its users and explain the handling procedures.
You agree, in accordance with operational and security needs, that OKCoin may suspend or restrict part of the Service, or start providing additional services. By continuing to use the Service, after any changes, additions and deductions of the Service, you continue to agree to the Terms and any other Terms added subsequently.
OKCoin has the right to know the real transaction background and purpose of the users who use the products or services of OKCoin. Users must provide real, comprehensive, and accurate information required by OKCoin; if OKCoin has reasonable grounds to suspect that the user has provided false trading information, OKCoin is entitled to restrict the user from the use of some or all OKCoin products and services functions temporarily or permanently.OKCoin has the right to know the real transaction background and purpose of the users who use the products or services of OKCoin. Users must provide real, comprehensive, and accurate information required by OKCoin; if OKCoin has reasonable grounds to suspect that the user has provided false trading information, OKCoin is entitled to restrict the user from the use of some or all OKCoin products and services functions temporarily or permanently.
2.【ELIGIBILITY AND PROHIBITION OF USING OUR SERVICES】
The Service are intended solely for users who are 18 or older. By accessing or using our Service, you represent and warrant that you are at least 18 years of age and have not previously been suspended or removed from the Site or Service. You also represent and warrant that you are not on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List, nor restricted or prohibited from engaging in any type of trading platforms by any law enforcement agencies. Also, OKCoin may not make all of the Service available in all markets and jurisdictions, and may restrict or prohibit use of all or a portion of the Service from certain countries/regions/territories, which at this time include Cuba, Iran, North Korea, Crimea, Sudan, Syria, Malaysia, Bangladesh, Bolivia, Ecuador, and Kyrgyzstan, due to compliance or regulatory requirements. Additionally, within US, we currently only provide our Service to users in California; more eligible states will come soon. The content of this Agreement shall not be excluded from the laws of the country or region under which the user belongs. As a result, if you do not meet these eligibility requirements, do not use our Service. Additionally, If you are registering to use the Service on behalf of a legal entity (corporate customers), you represent and warrant that such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization; and you are duly authorized by such legal entity to act on its behalf.
3.【RISK DISCLOSURE】
3.1 Trading risk: Trading of digital assets involves significant risk. The risk of loss in trading or holding digital assets can be substantial. You should therefore carefully consider whether trading in digital assets or any levered or derivative digital assets is suitable for you in light of your financial condition.
orderly and stable. You should exercise prudence in trading in digital assets (as well as any other assets). Prices can and do fluctuate on any given moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Any digital asset or trading position may be subject to large swings in value and may even become worthless. The user of the Service shall bear any losses resulting from the user or users transaction instruction errors (including but not limited to price, quantity and other factors). The user shall bear any loss resulted in his/her own fault or error, including but not limited to: not in accordance with the transaction prompts operation, not timely trading operations, forgetting or leakage of passwords, cracked passwords, and/or the users computer is invaded by others. In the event of a potential loophole in the trading rules that unjustly enriches the user, we will contact the user to recover the gains. The user must effectively cooperate, otherwise, we will take actions, including, but not limited to restrictions on account transactions, freezing account funds, prosecution of the user in a court with right of jurisdiction and other recourse measures. In the event the user does not cooperate, the user will also bear recourse costs.
3.2 Internet transmission risk: You acknowledge that OKCoin shall not be responsible for any communication failures, disruptions, errors, distortions, or delays you may experience when trading via the platform, howsoever caused. Also that there are risks associated with utilizing an Internet-based trading system including, but not limited to, the failure of hardware, software, and Internet connections.
4.【YOUR OKCOIN ACCOUNT】
4.1 Account registration: In order to use any of the Service, you must first register by providing your name, email and password, along with affirming this Terms of Service. You agree to not enable anyone to use or direct your account, and to update OKCoin of any information change or if your account has been compromised. You are responsible for keeping, protecting and safeguarding any keys, certificates, passwords, access codes, user IDs or other credentials and login information (collectively "Passwords") that have been provided to you or that are generated in connection with your use of the Service. If you lose your Passwords, you may not be able to access your account. You agree to notify OKCoin immediately of any unauthorized use of your Passwords. OKCoin will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your Passwords. Due to OKCoin’s nature of being an online trading platform, and to avoid potential security risks, the login password, administration password and any other passwords shall not be set as the same. Relevant responsibilities shall be borne by the users. Once the user is registered, and becomes a user of OKCoin, he or she will get the username (user mailbox) and password, and is responsible for all activities and events with this username and password after entering the system, and bear all the legal liability directly or indirectly caused by the language and behaviors of the use of this username.
4.2 Nicknames: The user has the right to choose whether to become OKCoin registered users. If users choose to become OKCoin registered users, they can create, modify their nicknames. Usernames and nicknames shall abide by relevant laws and regulations and also in accordance with the network morality. Usernames and nicknames cannot contain any words which related to insults, threats, obscene,abuse and other violations of the legitimate rights and interests of others.
4.3 Password recovery: Users who lose their passwords can reset it after being verified through their registered email addresses or phone numbers. You shall immediately report to OKCoin if any unauthorized operations or security breaches are found.
4.4 Account closure: You may close your account at any time. Closing an account will not affect any rights and obligations incurred prior to the date of account closure. You may be required to either cancel or complete all open orders and, in accordance with the provisions of this Terms of Service , provide transfer  instructions of where to transfer any fiat currency and/or digital assets remaining in your account. You are responsible for any fees, costs, expenses, charges, or obligations (including, but not limited to, attorney and court fees or transfer costs of fiat currency or digital assets) associated with the closing of your account. In the event that the costs of closing of your account exceed the value in your account, you will be responsible for reimbursing us. You may not close any of your accounts to avoid paying any fees otherwise due or to avoid any examination related to our AML Program.
4.5 Account suspension and investigation: You agree and acknowledge that OKCoin has the right at any moment to suspend your account and any account for which you are a representative or authorized signatory, etc . Also you agree that OKCoin can freeze/lock the funds and assets in all such accounts, and suspend your access to OKCoin until a decision has been made, if we suspect, in our sole discretion, any such accounts to be in violation of:
OKCoin Terms; Any applicable laws or regulations; Our AML Program; Regulatory authority requirement, court order, valid subpoena; The account is, or is related to any account that is, subject to any pending litigation, investigation, or governmental proceeding; The account has a balance that needs to be reconciled for any reason; If OKCoin believes that an unauthorized person is attempting to gain access to your account; If OKCoin believes that you are using your credentials or other account information in an unauthorized or inappropriate manner; The account has not been accessed in over one year;
You agree and acknowledge that we have the right to immediately investigate your account and any related account, if we suspect, in our sole discretion, that any such account has committed a conduct violation.
4.6 Account termination: You agree and acknowledge that we have the right to terminate any account at any time and for any reason. You further agree and understand that we have the right to take any and all necessary and appropriate actions pursuant to this User Agreement and/or Applicable Laws and Regulations. If your account is terminated, we will return your funds, less the value of any trading fee discounts, rebates, and/or damages that we are entitled to pursuant to this User Agreement. If your account is no longer subject to an investigation, court order, or subpoena, you authorize us to return your funds (less any trading fee discounts, rebates, and/or damages to which we are entitled) to any bank account linked to your account, unless otherwise required by law. If there is a Digital Asset balance remaining in your account, you agree to provide us with a Digital Asset address upon receiving Written Notice, so that we can return the remaining Digital Assets to you.
5.【USERS’ RIGHT AND LIMITATIONS TO USE】
We grant you a limited, nonexclusive, nontransferable permit, subject to these Terms, to access and use the OKCoin Site and Service, solely for approved purposes as permitted by OKCoin. You agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the OKCoin’s source code or similar proprietary or confidential data or other similar information, without our prior express written consent. You may not use OKCoin for any unlawful purpose.
You agree that:
All rights, title and interest in the Service and associated software, website and technology, including all intellectual property rights therein, are and shall remain with OKCoin; No right or interest in the Service is conveyed other than the limited licenses granted herein; The Service is protected by the copyright and other intellectual property laws. All rights not expressly granted in these Terms are reserved. The Site has the right to inquire, freeze or deduct the items and accounts of the user in according to the requirements of any applicable judicial organizations, administrative organizations and military organizations, including but not limited to public security organizations, procuratorial organizations, courts, customs, tax authorities and so on. Users have the right, in according to the relevant provisions of the Site, after the release of information and other contributions, to obtain OKCoin’s reward; The user has the right to modify the individual account and the information, choose his or her own nickname and enter the introductory text, to decide whether to provide non-essential items of content; Users have the right to participate in OKCoin’s online and offline activities; Users have the right to enjoy OKCoin’s other types of services according to OKCoin website requirements.
Stop using the Service;
Require termination of the Service OKCoin provided to you through customer support [email protected] or other channels. After termination, your right to use the Service shall be terminated. Under such circumstances, OKCoin is no longer obligated to deliver any unprocessed information or unfinished services to its users or any other third parties without direct relationship.
6.【USER OBLIGATIONS】
6.1 Users shall not by any means maliciously register multiple accounts for purposes, including but not limited to profit-making, speculation, cash out, or winning n. Users may not use other user’s accounts.If a user violates the above requirements, OKCoin has the right to take all necessary measures directly, including but not limited to deleting the content posted by the user, canceling the customer star rating and honor,  freezing the user’s digital asset, pausing or seizing the user’s account and illegal gains, and prosecution.
6.2 Prohibit users in any form to utilize OKCoin as the place, platform, or media to engage in a variety of illegal activities. Without the authorization or permission of OKCoin, the User shall not use any of the commercial activities in the name of this Site or in any form of OKCoin as a place, platform or medium for engaging in commercial activities.
6.3 All the information released in all forms by the user in OKCoin should comply with laws and regulations and other relevant provisions and does not infringe the legitimate rights and interests of any third party, or the user shall bear the responsibility of all the legal consequences by themselves. Additionally, if OKCoin therefore suffered losses, OKCoin has the right to recover from the user via legal actions or other means.
6.【USER OBLIGATIONS】
6.1 Users shall not by any means maliciously register multiple accounts for purposes, including but not limited to profit-making, speculation, cash out, or winning n. Users may not use other user’s accounts.If a user violates the above requirements, OKCoin has the right to take all necessary measures directly, including but not limited to deleting the content posted by the user, canceling the customer star rating and honor,  freezing the user’s digital asset, pausing or seizing the user’s account and illegal gains, and prosecution.
6.2 Prohibit users in any form to utilize OKCoin as the place, platform, or media to engage in a variety of illegal activities. Without the authorization or permission of OKCoin, the User shall not use any of the commercial activities in the name of this Site or in any form of OKCoin as a place, platform or medium for engaging in commercial activities.
6.3 All the information released in all forms by the user in OKCoin should comply with laws and regulations and other relevant provisions and does not infringe the legitimate rights and interests of any third party, or the user shall bear the responsibility of all the legal consequences by themselves. Additionally, if OKCoin therefore suffered losses, OKCoin has the right to recover from the user via legal actions or other means.
7.【SERVICE FEES】
7.1 The company has the right to set user service charges according to the appropriate rules. OKCoin also has the right to formulate and adjust the service fee, and set specific service charges to the user to use OKCoin services.
7.2 Unless otherwise stated or agreed upon, the user agrees that OKCoin has the right to deduct the above-mentioned services directly from the assets of the user account.
7.3 The current fees information for OKCoin is available here: https://www.okcoin.com/pages/products/fees.html
7.4 At OKCoin’s sole discretion, regional, or country specific pricing may apply based on user’s residence, location, or nationality.
8.【CHANGE, INTERRUPTION, TERMINATION, RESTRICTION, FREEZING, AND DISCONTINUANCE OF SERVICES】
8.1 Service Change: OKCoin may change the service content and/or may also interrupt, suspend or terminate the service.
8.2 Asset transfers and third parties: At the time of transfer, OKCoin may transfer the relevant assets under these Terms to a third party; OKCoin may also transfer part or all of the services under this agreement to a third party to operate or fulfill after our unilateral notice. The specific transferee is subjected to OKCoin’s notice.
8.3 Service discontinuance and termination: In any of the following circumstances but not limited to, OKCoin reserves the right to discontinue or terminate the services provided to you without notice, including in the following cases:
If the personal information you have provided is not true, or inconsistent with the information at the time of registration and you have failed to provide reasonable proof (please remember, according to the laws or regulations you should submit true information); If you violate the relevant laws and regulations or this agreement; If required by any provisions of the laws and regulations, as well as the requirements of relevant government authorities; f for security reasons or other necessary circumstances.
8.4 Fees payment: OKCoin has the right to charge any fees or outstanding due in accordance with this agreement. If you fail to pay in full or on time, OKCoin reserves the right to interrupt, suspend or terminate the service.
8.5 Account service: You may close your account at any time. You will still be obligated to fulfill your responsibilities on any pending transactions. In addition, you are responsible to OKCoin for any fees incurred before the closure. OKCoin may also terminate your account at any time and at our sole discretion, upon notice to you by email or other communication. OKCoin may also suspend your access to the Service if it suspects that you have failed to comply with these Terms, pose an unacceptable fraud or regulatory risk to OKCoin, or if you provide any false, incomplete, inaccurate or misleading information. OKCoin will not be liable to you for any losses incurred in connection with OKCoin’s closure or suspension of your account.
8.6 Freezing: You agree, to safeguard the security of your account and the digital assets within. OKCoin reserves the right to freeze part or all of your assets (or in other words, to restrict you from accessing part or all of the Service) under the circumstances that OKCoin thinks your account has been exposed to potential risks according to these Terms, laws, regulations, legal instruments, government requests dependent on administrative functions and powers and other conditions that OKCoin thinks fit. The reverse process is called “unfreeze”, which means OKCoin stops freezing the frozen account. OKCoin reserves the right to determine whether to unfreeze partially or wholly when users request to unfreeze. You shall fully understand the request to unfreeze the account may not be necessarily accepted, and before unfreezing the account, you shall cooperate with us on identity verification or other relevant requirements, and provide verification, including but not limited to identity information, identity card, passport, other valid identity documents and other documents or information required by us.
8.7 Discontinuance of services: Okcoin may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Service.
9.【COMPLIANCE WITH YOUR LOCAL LAWS AND TAXES】
It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the Service, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Additionally, you agree to comply with all relevant laws and regulations. Regarding the prevention of terrorist financing and anti-money laundering (AML), OKCoin will work with local authorities. When using our Service, you acknowledge that your actions are in a legal and proper manner and your sources of digital assets and fiat currency are not from illegal activities. OKCoin may discretionarily or in coordination with local law enforcement authorities seize, restrict or close-out your account, fiat currency and digital assets.
10.【PRIVACY POLICY】
Please refer to our Privacy Policy for information about how we collect, use, and share your information.
11.【INDEMNITY】
You shall indemnify OKCoin and our agents (if any), employees, officers, directors, affiliates, subsidiaries and successors, and hold them harmless from and against all third-party claims except those resulting solely from OKCoin’s breach of these Terms. Similarly, OKCoin shall indemnify and hold harmless you and your agents, employees, officers, directors, affiliates, subsidiaries and successors from and against all third-party claims except those resulting solely from your breach of these Terms. If you are obligated to indemnify us, OKCoin will have the right, in OKCoin’s sole discretion, to control any action or proceeding (at our expense) and determine whether we wish to settle it.
12.【DISCLAIMER】
12.1 Network service provider: OKCoin, as a third party platform for "network service provider", does not guarantee the information and services provided in this the Site can fully meet the needs of users. OKCoin shall not be liable for errors, insults, defamation, nonfeasance, obscenity, pornography, or blasphemy that may occur during the process of acceptance of the OKCoin web service.
12.2 Service interruption: Based on the special nature of the Internet, OKCoin does not guarantee that the service will not be interrupted; the timeliness and security of the service are also not guaranteed, and OKCoin do not bear the responsibility which is not caused by OKCoin.
12.3 Safety of the network: OKCoin tries to provide a safety network environment to the users, however, OKCoin does not guarantee that the Site or its servers are free of viruses or other potentially harmful factors; therefore, the user should use the industrys recognized software to check and kill any virus in the files downloaded from OKCoin.
12.4 User information: OKCoin is not responsible for the failure of preservation, modification, deletion or storage of the information provided by the user. Nor will OKCoin be liable for the typographical errors, negligence, etc. not intentionally caused by OKCoin. OKCoin has the right but no obligation to improve or correct any omission, error of any part of this Site.
12.5 Accuracy, completeness, and reliability of OKCoin: Unless OKCoin has expressly agreed in writing, OKCoin shall not guarantee the accuracy, completeness, reliability of any content, such as, but not limited to, advertising from the platform in any manner (including but not limited to, containing, connecting, by way of, or downloading) from the Site; OKCoin is not responsible for any products, services, information or materials purchased or obtained by the user according to the content information on this website. The user bears the risk of using the content of this website.
12.6 User opinion: The user comments published by users of OKCoin, are only on behalf of the users personal point of view. It does not mean that this Site agrees with their views or confirms their description. This Site does not bear any legal responsibility caused by any user comments.
12.7 Announcements: In regards to notices issued to the users, OKCoin will deliver these notices through a formal page announcement, station letter, e-mail, customer service phone call, SMS or regular mail delivery. OKCoin does not bear any legal responsibility for any winning, discount activities or information which are delivered by other channels.
12.8 Charges, commissions, transactions and other fees: OKCoin has the right to adjust the recharge, commission, transaction and other fees according to market conditions, and terminate any promotional efforts early.
14.【ARBITRATION】
You and OKCoin agree to arbitrate any dispute arising from these Terms or relating to the Service, except that you and OKCoin are not required to arbitrate any dispute in which either party seeks other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. You and OKCoin agree that you will notify each other of any dispute within 30 days of when it arises, that you will attempt informal resolution prior to any demand for arbitration and that arbitration will be conducted confidentially by a single arbitrator. You and OKCoin also agree that the courts (in Hong Kong or US) where OKCoin entities locates has exclusive jurisdiction over any appeals of an arbitration award and over any suit between the parties not subject to arbitration. In any arbitration, the parties will not seek discovery from each other, and the arbitrator shall not allow parties to engage in discovery; rather, each party shall disclose the evidence supporting their positions at some mutually agreeable time and date prior to the final hearing. Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. Neither you nor OKCoin will participate in a class action or class-wide arbitration for any claims covered by these Terms. You also agree not to participate in claims brought in by a private attorney general or representative capacity, or consolidated claims involving another person, if OKCoin is a party to the proceeding. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then that language shall be deemed to have been dropped from these Terms and the remaining obligations relating to arbitration shall continue in full force and effect.
15.【SEPARABILITY, COMPLAINTS AND MISCELLANEOUS】
15.1 Separability: If any provision of this Agreement is deemed to be unlawful, invalid or unenforceable for any reason, such provision shall be deemed to be divisible and shall not affect the legal effect of any other provision.
15.2 Complaints: If you have any complaints, feedback or questions, please contact our Customer Service at [email protected] When you contact us, please provide us with your name and email address and any other information we may need to identify you, and the transaction on which you have feedback, questions, or complaints.
15.3 Miscellaneous: These Terms set forth the complete understanding of the parties with respect to the subject matter hereof and supersedes all prior understandings and communications relating thereto. No term or condition of any other document provided to OKCoin which is different from, inconsistent with, or in addition to the terms and conditions set forth herein will be binding upon OKCoin. You represent and warrant that all information disclosed to OKCoin in connection with these Terms are true, accurate, and complete.