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Home » Announcements » 2015 Chinese New Year Service Hours Adjustment Add New Post

2015 Chinese New Year Service Hours Adjustment

Moderator published on OKCoin Announcements Announcements 2015-02-13 18:57 7685
Dear Users:
OKCoin staff would like to wish
you a happy and prosperous Chinese New Year!
In China, the Lunar New Year
and Spring Festival is the time of year when families come together to reflect
on the past year, and to also look forward and welcome in the new year. Whilst
it is our mission to deliver the best service in the industry, we concede that
we sometimes need to let our hard working customer support staff rest. As a
result, during the Spring Festival period (February 18-February 24, 2015), we
have made the following adjustments to Customer Support.
1) The OKCoin Support Team will continue
to provide its support service 7 days a week. However, we kindly ask for your
understanding if you experience slower than usual response times between the
hours of 5pm – 2am UTC time.
2) USD withdrawals will be
processed by OKCoin as usual, however bank transfers may experience delays due
to the Hong Kong bank holiday period(February 18 - February 24, 2015).
Please note that trading will
remain unaffected during the Spring Festival period. Customer Service will
resume as normal on February 25, 2015.
We sincerely thank you for your
continuous supportand kind understanding.

Happy Chinese New Year!

Customer ervice email: [email protected]
Customer service phone: +852 5808 5768



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