The Okcoin digital asset trading platform is provided by Okcoin USA Inc., a licensed money transmitter (NMLS #1767779) and money services business registered with the Financial Crimes Enforcement Network (FinCEN) of the US Department of the Treasury. Okcoin USA Inc. is located at One Sansome St, Suite 3500, San Francisco, CA 94104.
Okcoin USA Inc. does not provide services to residents of the following restricted states: Hawaii, Nevada, New York, West Virginia, and all US territories other than Puerto Rico. Okcoin USA Inc. is a licensed money transmitter in the U.S. jurisdictions listed below. Residents of certain states may have specific rights related to concerns or complaints about these services, which can be viewed by clicking on the state name.
Okcoin USA Inc. is registered as a Money Services Business (MSB) with FINTRAC (registration number M20929749) and provides services of money transmission in Canada. We currently provide services to residents of the following provinces: Nova Scotia, Ontario, Alberta, British Columbia, Saskatchewan, New Brunswick, and Manitoba.
Okcoin Europe Ltd is registered in Malta and provides digital asset trading services to residents of the European Union and the UK. Okcoin Europe LTD (Company Registration number: C88193), is domiciled at: 66A, The Strand, Tas-Sliema SLM 1022, Malta. If you have a complaint, please contact our customer support team at [email protected] If you still have an unresolved complaint regarding Okcoin’s services please click here.
Okcoin Pte. Ltd., a Singapore incorporated entity, provides digital asset trading services to customers residing in Singapore. Okcoin Pte. Ltd. is domiciled at 152 Beach Road, #14-03 Gateway East Singapore 189721.
|Singapore||SG||Fiat (USD, SGD)-to-token||Okcoin Pte. Ltd. provides digital payment token services in Singapore. Our entity is operating under an exemption from holding a licence under the Payment Services Act 2019 (“PS Act”) for the specific services for a specified period.||Monetary Authority of Singapore (MAS)|
Okcoin Technology Company Limited, a Hong Kong registered entity, provides digital asset trading services to customers globally, outside of the jurisdictions covered above. These services are not available to individuals or entities located in the US sanctioned countries (Cuba, Iran, North Korea, Crimea, and Syria), Malaysia, Bangladesh, Sudan, and Bolivia. Okcoin Technology Company Limited is domiciled at 21/F, Sino Plaza, 255-257 Gloucester Road, Causeway Bay, Hong Kong.
RISK WARNING ON DIGITAL PAYMENT TOKEN SERVICES
The Monetary Authority of Singapore (MAS) requires us to provide this risk warning to you as a customer of a digital payment token (DPT) service provider. Before you pay your DPT service provider any money or DPT, you should be aware of the following.
1. Your DPT service provider is exempted by MAS from holding a licence to provide DPT services. Please note that you may not be able to recover all the money or DPTs you paid to your DPT service provider if your DPT service provider’s business fails.
2. You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by your DPT service provider.
3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
4. You should be aware that your DPT service provider, as part of its licence to provide DPT services, may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.
Customers of Okcoin Europe LTD may lodge a complaint through their account’s "Get Support" section and submitting a ticket, or by sending an email to [email protected] Okcoin Europe LTD, endeavours to resolve all complaints in a successful and timely manner. If you consider that your issue was unresolved by Okcoin Europe LTD, please submit your complaint to: The Office of the Arbiter of Financial Services, First Floor, St. Calcedonious Square, Floriana, FRN 1530, Malta. Further information may also be found at: www.financialarbiter.org.mt