Licenses

United States

The OKCoin digital asset trading platform is provided by OKCoin USA Inc., a licensed money transmitter (NMLS #1767779) and money services business registered with the Financial Crimes Enforcement Network (FinCEN) of the US Department of the Treasury. OKCoin USA Inc. does not provide services to residents of the following restricted states: Florida, Hawaii, New York, Ohio, West Virginia, and all US territories. OKCoin USA Inc. is a licensed money transmitter in the U.S. jurisdictions listed below. Residents of certain states may have specific rights related to concerns or complaints about these services, which can be viewed by clicking on the state name.

    Europe

    OKCoin Europe Ltd is registered in Malta and provides digital asset trading services to residents of the European Union.

    State Abbr. Services Offered License Issuer
    Malta MT Token-to-token & Fiat (USD, EUR)-to-token OKCoin Europe LTD operates a VFA Exchange in Malta with a transitory provision in accordance with Article 62 of the Virtual Financial Assets Act (‘the Act’), Reference No. 870. Malta (MFSA)
    • Malta (MT)

      Token-to-token
      USD-to-token

      Licenses

      OKCoin Europe LTD operates a VFA Exchange in Malta with a transitory provision in accordance with Article 62 of the Virtual Financial Assets Act (‘the Act’), Reference No. 870.

      Issuer

      Malta (MFSA)

    * OKCoin Europe LTD (Company Registration number: C88193), is domiciled at 30, Kenilworth, Flat 3, Sir Augustus Bartolo Street, Ta Xbiex XBX 1093, Malta. For assistance please contact us at: [email protected]

    Singapore

    OKCoin Pte. Ltd., a Singapore incorporated entity, provides digital asset trading services to customers residing in Singapore.

    State Abbr. Services Offered License Issuer
    Singapore SG Token-to-token & Fiat (USD, SGD)-to-token OKCoin Pte. Ltd provides digital payment token service in Singapore and have been granted an exemption from holding a licence under the Payment Services Act for a specific period. Monetary Authority of Singapore (MAS)
    • Singapore (SG)

      Token-to-token
      Services Offered

      Licenses

      OKCoin Pte. Ltd provides digital payment token service in Singapore and have been granted an exemption from holding a licence under the Payment Services Act for a specific period.

      Issuer

      Monetary Authority of Singapore (MAS)

    International

    OKCoin Technology Company Limited, a Hong Kong registered entity, provides digital asset trading services to customers globally, outside of the jurisdictions covered above . These services are not available to individuals or entities located in the US sanctioned countries (Cuba, Iran, North Korea, Crimea, Sudan and Syria), Malaysia, Bangladesh, Bolivia, Ecuador, and Kyrgyzstan.

    Disclosures - OKCoin USA Inc.

    Alaska
    Please note that this license does not cover the transmission of virtual currency.

    For Alaska Residents Only:

    If your issue is unresolved by OKCoin USA Inc., please submit formal complaints with the State of Alaska, Division of Banking & Securities.

    Formal complaints must be in writing, please download the form here:

    https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

    Formal complaint forms may be submitted via:

    Fax: 907-465-1230

    Email: [email protected]

    Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

    If you have questions regarding formal complaints, please call 907-465-2521
    Illinois

    If you are located in the State of Illinois and have a complaint, please contact our customer support team at [email protected]

    If you still have unresolved questions or complaints about OKCoin USA Inc. related to violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions, Consumer Credit Section at (888) 473-4858 (toll-free).

    Tennessee
    Please note that this license and the required surety bond do not cover the transmission of virtual currency. OKCoin USA Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
    Washington
    If you have a complaint, please contact our customer support team at [email protected] If you still have an unresolved complaint regarding OKCoin’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

    File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints

    Call: 1-877-RING DFI (1-877-746-4334)

    Email: [email protected]

    • Alaska

      Please note that this license does not cover the transmission of virtual currency.

      For Alaska Residents Only:
      If your issue is unresolved by OKCoin USA Inc., please submit formal complaints with the State of Alaska, Division of Banking & Securities.

      Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

      Formal complaint forms may be submitted via:
      Fax: 907-465-1230
      Email: [email protected]
      Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

      If you have questions regarding formal complaints, please call 907-465-2521

    • Illinois

      If you are located in the State of Illinois and have a complaint, please contact our customer support team at [email protected]

      If you still have unresolved questions or complaints about OKCoin USA Inc. related to violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions, Consumer Credit Section at (888) 473-4858 (toll-free).

    • Tennessee

      If you have a complaint, please contact our customer support team at [email protected] If you still have an unresolved complaint regarding OKCoin’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

      Please note that this license and the required surety bond do not cover the transmission of virtual currency. OKCoin USA Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

    • Washington

      If you have a complaint, please contact our customer support team at [email protected] If you still have an unresolved complaint regarding OKCoin’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

      File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
      Call: 1-877-RING DFI (1-877-746-4334)
      Email: [email protected]

    Disclosures

    - OKCoin Pte. Ltd

    RISK WARNING ON DIGITAL PAYMENT TOKEN SERVICES

    The Monetary Authority of Singapore (MAS) requires us to provide this risk warning to you as a customer of a digital payment token (DPT) service provider. Before you pay your DPT service provider any money or DPT, you should be aware of the following.

    1. Your DPT service provider is exempted by MAS from holding a licence to provide DPT services. Please note that you may not be able to recover all the money or DPTs you paid to your DPT service provider if your DPT service provider’s business fails.

    2. You should not transact in the DPT if you are not familiar with this DPT. Transacting in DPTs may not be suitable for you if you are not familiar with the technology that DPT services are provided.

    3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.

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